Return & Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags attached, and in its original packaging. You will also need your receipt or proof of purchase.

To start a return, please contact us at thecalarossa@gmail.com.

If your return is accepted, we will provide you with instructions on how and where to send your package. Please do not send any items back before contacting us and receiving return instructions. Items returned without prior approval may not be accepted.

For any questions regarding returns, you can always contact us at thecalarossa@gmail.com.

Damages and Issues

Please inspect your order upon delivery and contact us as soon as possible if your item is defective, damaged, or if you receive the wrong item. We will review the issue and work with you to make it right.

Exceptions / Non-returnable Items

Certain types of items may not be eligible for return, including custom or personalized products and items that cannot be returned for hygiene or safety reasons.

Please contact us at thecalarossa@gmail.com if you have any questions regarding the eligibility of your item.

Gift cards are non-returnable.

Exchanges

The fastest way to receive a different item, size, or color is to return the item you currently have. Once your return has been accepted, you can place a separate order for the desired item.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, subject to applicable consumer protection laws.

Returned items must be in the same condition in which they were received — unworn or unused, with tags attached and in their original packaging. Proof of purchase may also be required.

To request a return, please contact us at thecalarossa@gmail.com before sending your item back.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method. Please allow up to 10 business days for the refund to appear, depending on your bank or payment provider.

Please note that your bank or credit card provider may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved, please contact us at thecalarossa@gmail.com.